Shipping policy

Last updated: 24 September 2026

Delivery Areas and Charges

Delivery is free to eligible UK mainland addresses, including major Scottish cities. Remote postcode areas, Northern Ireland, the Isle of Man and offshore islands have the charges below. All amounts are in GBP.

All IV postcodes, including Inverness and Isle of Skye, use the Highlands rate: £99 per bike product (single bike or 2-Pack) and £49.50 per accessory. IV postcodes are not eligible for free delivery.

How quantities are charged

Delivery charges are multiplied by the quantity of each product ordered. One single-bike product or one 2-Pack ordered counts as one item for delivery charges. A 2-Pack still contains two bikes. Ordering a quantity of two of the same product counts as two items.

For mixed baskets, add the applicable charge for every bike product and accessory. The accessory rate applies to each pet carrier or tail light. For example, delivery to a £99 postcode area costs £99 for one 2-Pack, £198 for two 2-Packs, or £148.50 for one 2-Pack plus one accessory.

If the calculated delivery total exceeds £299, automatic checkout delivery is unavailable. Please contact our team before ordering to arrange delivery and confirm the full charge. Delivery charges are not capped at £299. Also contact us if checkout does not provide the rate shown here for your basket.

We do not deliver to Jersey (JE), Guernsey (GY), destinations outside the UK and Isle of Man delivery area, PO boxes, BFPO military addresses, or temporary mobile locations.

For postcode coverage and delivery estimates, see our Shipping Information page.

All TXED electric bikes are dispatched from our UK fulfilment centre in Birmingham (B76 9EH).

Order Processing & Cutoff Time

All orders are processed on business days (Monday to Friday, excluding UK bank holidays).

Orders placed before 2:00 PM UK local time (GMT / BST) on a business day will begin processing the same day. Orders placed after this cutoff time will be processed on the next business day.

Orders placed after 2:00 PM UK time on Friday, or over the weekend, will begin processing on the following Monday.

Estimated Delivery Times

Once your order to an eligible delivery region is confirmed and processed, estimated delivery timelines are as follows:

Border postcode delivery times: DG16, TD5, TD9, TD12 and TD15 follow the Scottish estimate of 4–7 business days, including addresses on the English side of these postcode districts. These border districts remain eligible for free delivery.

Business days are defined as Monday to Friday, excluding UK bank holidays.

Note: Estimated delivery times are provided as guidelines. Delays may occur during peak seasonal periods, severe weather conditions, or carrier service disruptions outside of our control. We will notify you via email if significant delays are expected for your order.

Shipping Carriers

We work with trusted delivery partners to ensure reliable, fully tracked shipments:

DPD – Primary carrier for UK Mainland deliveries, providing full tracking and 1-hour delivery window notifications.

DHL Parcel UK – Used for Scottish Highlands, Northern Ireland, and remote postcode areas.

Parcelforce Worldwide – Used for Isle of Man deliveries.

All shipments are fully tracked. You will receive your tracking number by email as soon as your order leaves our warehouse.

What to Expect on Delivery Day

Your TXED bike arrives in one large box and is approximately 85% pre-assembled.

Package details

Box dimensions: Approximately 150 cm × 75 cm × 30 cm

Box weight: Approximately 35–45 kg (varies by model and battery)

Two-person lift recommended

A signature may be required upon delivery

What Is Included in the Box

Each TXED bike includes:

Electric bike (85% assembled)

Battery charger (UK 3-pin plug, 240V)

Tool kit for final assembly

User manual

Set of keys

Pair of pedals

Final Assembly (Approx. 30 Minutes)

Final assembly includes:

The handlebars are pre-fitted. Adjust their position and securely fasten them before riding, following the supplied instructions.

Install the front wheel

Fit the pedals

Mount the seat post and saddle

Check and tighten all bolts

Fully charge the battery before your first ride

Full assembly instructions are included in every box.

Order Tracking

Once your bike ships, we will email you:

Tracking number

Carrier tracking link

DPD deliveries include a 1-hour delivery window notification on the morning of delivery. You can reschedule delivery, leave the parcel with a neighbour, or collect from a pickup shop through the DPD app.

Delivery Issues

Missing or Delayed Delivery

If your tracking shows no movement for more than 3 business days, please contact us at salesuk@txedbikes.com. We aim to respond to all shipping enquiries within 1 business day and will investigate immediately.

Damaged in Transit

If your package arrives damaged:

Sign for the delivery as "Damaged" or "Unchecked"

Take clear photos of the damaged box before opening

Open and inspect the bike for any damage

Email photos and details to salesuk@txedbikes.com within 2 business days of delivery

We will arrange a replacement or repair at no cost for confirmed transit damage.

Failed Delivery & Incorrect Address

Customers are responsible for providing accurate and complete delivery address details at checkout.

If no one is available to accept delivery, the carrier will leave a notification card and may attempt one re-delivery, or redirect the parcel to a local pickup point.

Orders returned to us due to an incorrect address, failed delivery attempts, or uncollected parcels may incur a re-delivery fee for reshipment. Original shipping costs are non-refundable for returns caused by incorrect customer address information.

VAT and Import Duties

All prices include VAT at the prevailing rate (20%).

Delivery surcharges apply to the postcode areas described above and are shown at checkout.

The price shown at checkout is the final price you pay.