Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays) after payment is confirmed.
Orders placed after 2:00 PM GMT on Friday will begin processing the following Monday.
Free UK Delivery
TXED provides free delivery to all UK addresses, including:
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England
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Scotland
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Wales
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Northern Ireland
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Channel Islands
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Isle of Man
There are no additional shipping charges. The price shown at checkout is the final price you pay.
All orders are dispatched from our UK warehouse in Birmingham (B76 9EH).
We work with trusted delivery partners including:
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DPD
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DHL Parcel UK
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Parcelforce Worldwide
Shipping Methods and Delivery Times
| Destination | Transit Time | Total Delivery Time |
|---|---|---|
| UK Mainland (England & Wales) | 2–4 business days | 3–6 business days |
| Scotland (including Highlands) | 3–5 business days | 4–7 business days |
| Northern Ireland | 3–5 business days | 4–7 business days |
| Channel Islands & Isle of Man | 4–6 business days | 5–8 business days |
| Scottish Islands & Isles of Scilly | 4–7 business days | 5–9 business days |
All shipments include tracking. Your tracking number will be emailed once your order has shipped.
Delivery Details
TXED electric bikes arrive in a single box and are approximately 85% pre-assembled.
Package details:
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Box dimensions: approximately 150 cm × 75 cm × 30 cm
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Package weight: approximately 35–45 kg (varies by model and battery)
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A two-person lift is recommended
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A signature may be required upon delivery
Final Assembly
Final assembly typically takes around 30 minutes.
You will need to install:
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Handlebars
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Front wheel
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Pedals
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Seat post and saddle
A tool kit and printed assembly instructions are included with every bike.
Delivery Issues
If your tracking information shows no movement for more than 3 business days, please contact us at:
If the outer box arrives damaged:
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Sign as "Damaged" or "Unchecked"
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Take clear photos of the package before opening
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Inspect the bike for any damage
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Report any issues within 48 hours to:
We will arrange a free repair or replacement for confirmed transit damage.
VAT
All prices include VAT at the prevailing rate.
No additional taxes or import duties apply to UK deliveries.
The price you see at checkout is the final price you pay.
Last updated: July 2026