Contact Us
We are here to help with questions about TXED electric bikes, orders, delivery, returns, refunds and warranty claims.
Customer support
Email: salesuk@txedbikes.com
We aim to reply within one business day. Please include your order number when contacting us about an existing order.
Business identity
TXED Bikes is a trading name of BTM INDUSTRIAL LIMITED, a private company limited by shares incorporated in Hong Kong on 7 October 2021.
Hong Kong Company No.: 3091287
Business Registration No.: 73423140
Registered office:
RM 1007B, 10/F., HO KING COMMERCIAL CTR.
NO. 2-16 FA YUEN STREET
MONGKOK, HONG KONG
UK fulfilment and returns provider
Top Cloud Logistics Ltd (A1256)
DC6 Prologis Park Midpoint
Midpoint Way, Minworth
Sutton Coldfield
Birmingham B76 9EH
United Kingdom
This UK address is our third-party fulfilment and returns location; it is not the registered office or legal entity. Contact us before returning an item for return instructions, and use the prepaid tracked return label included in the package. An RMA reference helps us identify a return but is not a condition of statutory cancellation rights.
