Returns & Refunds

Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your TXED electric bike. This is your statutory cooling-off period.

To exercise this right, you must inform us of your decision to cancel within 14 days of delivery. You can do this by emailing service@txedbikes.com or by using the cancellation form at the bottom of this page. We will acknowledge your request within 2 business days.

Our 30-Day Satisfaction Guarantee

In addition to your statutory rights, TXED offers a 30-day satisfaction guarantee. If you are not completely happy with your bike within 30 days of delivery, you may return it for a refund - no questions asked.

Return Conditions

To qualify for a return, your bike must meet the following conditions:

· Returned within 14 days (statutory) or 30 days (TXED guarantee) of delivery

· The bike must be in like-new condition with no more than 10 miles of use

· All original packaging, accessories, tools, charger, keys, and manual must be included

· The bike must not show signs of crash damage, misuse, or significant wear

· The odometer (if applicable) must not show excessive mileage

We reserve the right to deduct an amount from your refund if the bike shows use beyond what is necessary to establish the nature and characteristics of the goods, as permitted by the Consumer Contracts Regulations.

How to Return Your Bike

Step 1: Contact us at service@txedbikes.com or call our support line. Provide your order number and reason for return.

Step 2: We will issue a Return Merchandise Authorisation (RMA) number and provide return shipping instructions.

Step 3: Repack the bike securely in its original packaging with all included accessories and components. Write the RMA number clearly on the outside of the box.

Step 4: Ship the package using the courier label we provide. Keep your proof of postage and tracking number.

Do not send your bike back without an RMA number. Unauthorised returns will not be processed.

Return Shipping Costs

 

If you are returning the bike because you changed your mind, you are responsible for the return shipping cost. We estimate GBP 80 to GBP 120 depending on your location and courier.

For faulty, defective, or incorrect items, TXED covers all return shipping costs. We will provide a prepaid return label.

Refund Process

Once we receive and inspect your returned bike (typically 3-5 business days after arrival at our warehouse), we will process your refund. Here is what to expect:

· Refund will be issued to your original payment method

· Processing time: 5-10 business days from the date we approve the refund

· Refund amount includes the purchase price plus any standard delivery charges you paid

· Express or premium delivery charges are not refundable

· If the bike shows excess use beyond what is necessary to inspect it, we may deduct a reasonable amount (up to 20 percent of the purchase price)

You will receive email confirmation when your refund has been processed.

Faulty or Defective Products

Under the Consumer Rights Act 2015, all goods sold in the UK must be:

· Of satisfactory quality

· Fit for purpose

· As described

If your TXED bike is faulty, you have the following rights:

 

These are your legal rights and apply in addition to your TXED warranty. Nothing in our warranty policy limits your statutory rights as a consumer.

Exchanges

We do not offer direct exchanges. To swap your bike for a different model or colour, simply return your original bike following the returns process above and place a new order for the model you want.

Cancelling Before Dispatch

If your bike has not yet shipped (order status is Processing or Confirmed), you can cancel your order at any time for a full refund. Email service@txedbikes.com with your order number and the subject line Order Cancellation. We will confirm within 1 business day.

Model Cancellation Form

You may copy and paste the text below into an email to us if you wish to cancel your order:

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To: TXED Bikes (service@txedbikes.com)

I hereby give notice that I cancel my contract of sale of the following goods:

Order Number: [INSERT ORDER NUMBER]

Product Name: [INSERT PRODUCT NAME]

Order Date: [INSERT DATE]

Delivery Date (if received): [INSERT DATE]

Your Name: [INSERT YOUR FULL NAME]

Your Address: [INSERT YOUR ADDRESS]

Date: [INSERT DATE]

__________________________________________________

You do not have to use this form. Any clear written statement of your decision to cancel is sufficient.

Refused Deliveries

If you refuse delivery of your order, the package will be returned to our warehouse. Once received, we will process a refund minus the actual return shipping cost we incur (typically GBP 100 to GBP 150). To avoid this charge, we recommend accepting delivery and following the standard returns process above.

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Last updated: July 2026.