Warranty

Last updated: July 2026

TXED Comprehensive Warranty

Every TXED electric bike comes with a comprehensive manufacturer warranty. This commercial warranty applies to the original purchaser only and is non-transferable. The warranty period begins on the date of delivery.

This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015 and does not limit or replace those rights. This manufacturer warranty does not affect the statutory rights of any subsequent owner under UK consumer law.

Warranty Coverage Summary

Labour charges apply only for repairs outside of warranty coverage, or for damage excluded from the warranty terms.

Frame — 2-Year Warranty

TXED frames are covered against manufacturing defects in materials and workmanship for 2 years from the date of delivery. This includes the main frame, front fork, and swingarm (where applicable).

Covered: Cracks, breaks, or structural failures caused by manufacturing defects.

Not covered: Damage from crashes, misuse, modifications, or normal cosmetic wear.

Motor — 2-Year Warranty

The 250W-rated motor is covered for 2 years against manufacturing defects. A defective motor will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced motor remains based on the original delivery date.

Covered: Malfunction, significant performance degradation, or unusual noise caused by manufacturing defects.

Controller, Display, and Electrical Components — 2-Year Prorated Warranty

This category is covered for 2 years against manufacturing defects and includes:

Controller unit

LCD display

Throttle

Pedal assist sensor (PAS)

Main wiring harness

Brake cut-off sensors

This is a prorated warranty. In the first 12 months, approved defective components will be repaired or replaced at no cost. In the second 12 months (months 13–24), if a manufacturing defect is confirmed, repair or replacement costs will be shared proportionally based on the remaining warranty period. The customer is responsible for a percentage of the component cost proportional to the time the product has been in use.

The warranty period for repaired or replaced components continues based on the original delivery date.

Battery — 1-Year Warranty

The lithium-ion battery is covered for 1 year from the date of delivery.

Covered: Manufacturing defects causing complete failure to hold charge, or sudden capacity degradation below 60% of the original rated capacity under standard use conditions.

Capacity is tested under standard laboratory conditions (25°C ambient temperature, consistent discharge rate) per the manufacturer's official testing protocol. Normal use refers to regular riding on paved surfaces, with charging performed exclusively using the official TXED charger and in line with the user manual guidelines.

Not covered: Gradual capacity loss from normal use (expected 20–30% over 500 charge cycles), damage from improper charging, water damage, or physical impact.

Charger — 2-Year Warranty

The battery charger is covered for 2 years against functional failure caused by manufacturing defects.

Parts and Components — 7-Month Limited Warranty

Original TXED parts and components are covered against manufacturing defects in materials and workmanship for 7 months from the date of delivery. This is a limited warranty: it covers manufacturing defects only, and does not cover normal wear and tear, accidental damage, or misuse.

Covered components include: derailleur, shifter, crankset, pedals, rims, wheel hubs, freewheel, cassette, brakes (excluding pads), lights, reflectors, kickstand, and hardware.

Ordinary wear and tear from regular use of these components is not covered under warranty, as outlined in the exclusions section.

For approved warranty claims, replacement parts will be shipped to you free of charge. For replacement parts requested outside of warranty coverage, or for damage not caused by manufacturing defects, the customer is responsible for all shipping and handling costs.

What the Warranty Does Not Cover

The following are excluded from warranty coverage:

Ordinary wear and tear, including but not limited to:

Brake pads and brake rotors

Spokes

Tyres and inner tubes

Chains and chain rings

Cassettes and consumable drivetrain parts

Parts compromised due to corrosion from moisture, heat, or other environmental exposure

Surface finish, appearance, or aesthetic damage from regular use

Labour charges for general parts replacement after the first 12 months, and for any non-warranty repairs.

Defects or damage from: accident, abuse, misuse, abnormal use (including stunt riding, racing, or other activities inconsistent with intended use), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand, dirt, neglect, or abnormal physical or electrical stress.

Scratches, dents, and cosmetic damage not caused by manufacturing defects.

Products with serial numbers or barcodes removed, defaced, damaged, or made illegible.

Damage caused by accessories, products, or ancillary equipment not supplied or approved by TXED.

Damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner inconsistent with the Assembly Instructions and Owner's Manual.

Damage from external causes: collision, fire, flooding, windstorm, lightning, earthquake, theft, blown fuse, or improper use of any electrical source.

Products purchased through unauthorised resellers, parallel import channels, or outside the official UK TXED sales network.

Note: Warranty repair service is currently only available within the UK. Customers taking the bike abroad may still make a valid warranty claim for manufacturing defects, but are responsible for shipping costs to and from our UK service centre.

Unauthorised modifications, including any speed limiter removal or power modifications that make the bike non-compliant with UK EAPC regulations. TXED strongly advises against any unauthorised modifications, which may also void your insurance and affect road legality.

How to Make a Warranty Claim

Contact our support team at salesuk@txedbikes.com. Provide your order number, a description of the issue, and photos or videos showing the problem if possible.

Our technical team will assess your claim within 2–3 business days. We may request additional information or arrange a video call inspection.

If your claim is approved:

Replacement parts will be dispatched within 3 business days of approval

Repairs at an approved service centre will be completed within 10 business days of the bike arriving at the centre

We will provide step-by-step guidance for self-repair within 2 business days of approval

For major component replacements (motor, frame, battery), we may ask you to return the defective part before or after receiving the replacement. We provide prepaid return labels for all approved warranty returns.

UK Consumer Rights (Additional Protection)

Your TXED warranty does not affect your statutory rights under UK consumer law. Specifically:

Under the Consumer Rights Act 2015, you have the right to a full refund within 30 days if your bike is faulty

Between 30 days and 6 months, you are entitled to one free repair or replacement; if that fails, a refund

Up to 6 years after delivery, you may be entitled to a repair, replacement, or partial refund if you can demonstrate the fault was present at delivery

For more information about your consumer rights, visit the Citizens Advice website (citizensadvice.org.uk) or call the Citizens Advice consumer helpline on 0808 223 1133.