Frequently Asked Questions
Ordering & Payment
Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Klarna (buy now, pay later). All prices are shown in British pounds (GBP) and include VAT.
Q: Is my payment secure?
Yes. All transactions are encrypted using SSL (Secure Socket Layer) technology. We do not store your full card details. Our payment processing is handled by Shopify Payments, a PCI DSS Level 1 compliant provider.
Q: Can I change or cancel my order after placing it?
If your order has not yet shipped, you can change or cancel it. Please email service@txedbikes.com as soon as possible with your order number. Once your order has been dispatched, please refer to our Returns and Refunds policy.
Q: Do you offer cycle-to-work schemes?
We are working on partnering with UK cycle-to-work scheme providers. Please contact us at service@txedbikes.com for the latest information about participating schemes including Cyclescheme, Bike2Work, and Green Commute Initiative.
Product Questions
Q: How fast can the bike go?
TXED electric bikes are compliant with UK EAPC (Electrically Assisted Pedal Cycle) regulations. The motor provides pedal assistance up to 15.5 mph (25 km/h), which is the legal limit for use on UK public roads and cycle paths. You can pedal faster using your own power.
Q: What is the motor power?
All TXED bikes sold in the UK feature a 250W continuous-rated motor, which is the maximum allowed under UK EAPC regulations for use on public roads.
Q: Do I need a licence or insurance to ride a TXED bike in the UK?
No. As EAPC-compliant electric bikes (250W rated, pedal assist up to 15.5 mph), no licence, tax, MOT, or insurance is required. You must be at least 14 years old to ride an electric bike on UK public roads. We do recommend insuring your bike against theft and accidental damage.
Q: Can I ride on cycle paths and bridleways?
Yes. EAPC-compliant electric bikes can be used on cycle paths, shared-use paths, bridleways, and roads. They cannot be used on footpaths (pavements) unless they are designated as shared-use.
Q: What is the maximum rider weight?
· Maverick: 330 lbs (150 kg) maximum payload
· Trail: 440 lbs (200 kg) maximum payload
Payload includes the rider plus any cargo or accessories.
Q: Are the batteries removable?
Yes. Both the Maverick and Trail feature removable batteries, making it easy to charge indoors while keeping the bike stored elsewhere.
Q: Is the bike waterproof?
TXED bikes are designed to withstand typical UK weather conditions, including rain. The motor, battery, and electrical components are sealed against water ingress (IP65 rated). However, we do not recommend pressure washing or submerging the bike in water.
Delivery
Q: How long does delivery take?
Delivery to UK Mainland addresses typically takes 3-6 business days. See our Shipping Information page for full delivery timelines by region.
Q: How much does delivery cost?
Delivery is free to UK Mainland addresses. Scotland, Northern Ireland, and islands may incur a surcharge of GBP 29.99. See our Shipping Information page for full details.
Q: Which courier will deliver my bike?
We use DPD for most UK Mainland deliveries, DHL Parcel UK for remote areas, and Parcelforce for Channel Islands. You will receive a tracking number by email once your bike ships.
Q: Can I track my delivery?
Yes. All shipments are fully tracked. DPD deliveries also include a 1-hour delivery window notification on the morning of delivery.
Q: Do I need to be home to accept delivery?
A signature may be required. With DPD, you can reschedule delivery, leave it with a neighbour, or collect from a pickup shop via the DPD app if you are not home.
Q: What if my box arrives damaged?
Sign as Damaged, photograph the box before opening, and inspect the bike inside. If the bike is damaged, email photos to service@txedbikes.com within 48 hours. We will arrange a replacement or repair at no cost.
Assembly
Q: How much assembly is required?
Your TXED bike arrives approximately 85% assembled. Most customers complete the final assembly in about 30 minutes. You will need to attach the handlebars, install the front wheel, fit the pedals, and mount the seat post and saddle. A tool kit is included. Full printed instructions and a QR code link to our video guide are in the box.
Q: Do I need specialist tools?
No. All necessary tools are included in the box. You may find a set of Allen keys useful, but the included tool kit covers everything needed for assembly.
Q: Can I pay someone to assemble it for me?
Yes. Most local bike shops offer assembly services for an additional fee. Alternatively, mobile bike mechanics such as those found on Havebike or Bike Repair Directory can assemble your bike at home. Assembly typically costs GBP 40 to GBP 80 and takes less than one hour.
Q: What should I check before my first ride?
· All bolts are securely tightened (especially handlebars, stem, seat post, and pedals)
· Brakes engage properly and stop the bike effectively
· Tyres are inflated to the recommended pressure (marked on the tyre sidewall)
· The battery is fully charged
· Gears shift smoothly through all speeds
· Lights and display function correctly
Battery and Charging
Q: How long does it take to charge the battery fully?
A full charge takes approximately 4-6 hours. We recommend charging before your first ride and after every use.
Q: How long does the battery last?
Battery range depends on riding conditions:
· Maverick: Up to 60 miles (single battery) or 120 miles (dual battery) in ideal conditions
· Trail: Up to 50 miles in ideal conditions
Actual range varies with rider weight, terrain, assist level, tyre pressure, wind, and temperature. Using the highest assist level can reduce range by up to 50 percent.
Q: Can I charge the battery while it is on the bike?
Yes. You can charge the battery while it is mounted on the bike or remove it and charge it separately. The charging port is on the battery itself.
Q: How many charge cycles will the battery last?
The lithium-ion battery is rated for approximately 500-800 full charge cycles before capacity drops below 70 percent. With typical use (charging 2-3 times per week), the battery should last 3-5 years.
Q: Can I buy a spare battery?
Yes. Spare batteries are available for purchase. Contact service@txedbikes.com or check our accessories page for availability and pricing.
Returns and Warranty
Q: What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy, you can return your bike for a full refund. You also have a statutory 14-day cooling-off period under UK consumer law. See our Returns and Refunds page for full details.
Q: Who pays for return shipping?
If you are returning because you changed your mind, you pay the return shipping (estimated GBP 80-120). If the bike is faulty or defective, TXED covers all return costs.
Q: How long is the warranty?
· Frame: 2 years
· Motor: 2 years
· Battery: 1 year
· Controller, display, electrical: 2 years prorated
· Charger: 2 years
· Parts and components: 7 months
See our Warranty Policy page for full coverage details and exclusions.
Q: What if my bike develops a fault?
Contact service@txedbikes.com with your order number and a description of the issue. Include photos or videos if possible. Our technical team will respond within 2-3 business days.
Maintenance
Q: How do I maintain my TXED bike?
Regular maintenance is essential for safety and longevity. We recommend:
· Before each ride: Check tyre pressure, test brakes, ensure lights work
· Weekly: Clean the bike, lubricate the chain, check bolt tightness
· Monthly: Inspect brake pads for wear, check spoke tension, inspect tyres for wear
· Every 500 miles or 6 months: Full service by a qualified bike mechanic
Q: Can I take my TXED bike to any bike shop for repairs?
Yes. Most standard bike components (brakes, gears, tyres, chain) can be serviced by any qualified bike mechanic. For motor, battery, or electrical system issues, we recommend contacting TXED support first as these are specialist components covered by your warranty.
Q: Where can I get spare parts?
Common wear parts (brake pads, tyres, inner tubes, chains) are standard bicycle components and can be purchased from any bike shop or online retailer. TXED-specific parts (motor, controller, display, battery) are available directly from our support team.
Q: Can I wash my bike?
Yes, but avoid pressure washing. Use a damp cloth or a gentle hose spray. Do not direct water at the battery compartment, motor housing, or display unit. Dry the bike thoroughly after cleaning.
Safety and Legal
Q: Do I need to wear a helmet?
Helmets are not legally required for electric bike riders in the UK, but we strongly recommend wearing one for your safety. A certified cycling helmet that meets EN 1078 or SNELL B-95 standards is recommended.
Q: Do I need lights?
Yes. If riding between sunset and sunrise, you must have a white front light and a red rear light fitted, plus a red rear reflector and amber pedal reflectors. All TXED bikes come with integrated front and rear lights.
Q: Is my TXED bike road-legal in the UK?
Yes. All TXED bikes sold in the UK conform to the Electrically Assisted Pedal Cycle (EAPC) regulations: 250W continuous-rated motor, pedal assistance only, and assistance cuts off at 15.5 mph (25 km/h). No licence, tax, MOT, or insurance is required for road use.
Q: Do I need to register my bike?
No. EAPC-compliant bikes do not require DVLA registration. We recommend registering your bike on BikeRegister (bikeregister.com) or Immobilise (immobilise.com) to help recover it if stolen.
About TXED
Q: Where are TXED bikes made?
TXED bikes are designed by our engineering team and manufactured in our ISO 9001:2015 certified facility with over 30 years of production experience. Every bike passes a 50-point quality inspection before leaving the factory.
Q: Do you have a showroom where I can test ride?
We are a direct-to-consumer brand, which allows us to offer premium bikes at competitive prices by eliminating retail markups. We do not currently operate a physical showroom in the UK, but our 30-day satisfaction guarantee means you can try the bike at home with complete peace of mind.
Q: Where can I read customer reviews?
Customer reviews are available on each product page. We also have video reviews and assembly guides on our YouTube channel. You can also search TXED Bikes on independent review sites and social media.
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Last updated: July 2026.