Return Policy

Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. To cancel, email service@txedbikes.com with your order number. We will acknowledge your request within 2 business days.

Our 30-Day Guarantee

In addition to your statutory rights, TXED offers a 30-day satisfaction guarantee. If you are not completely satisfied, you may return your bike within 30 days of delivery for a full refund.

Return Conditions

Returned items must be in like-new condition with no more than 10 miles of use. All original packaging, accessories, tools, charger, keys, and manual must be included. The bike must be free from crash damage, misuse, or significant wear.

Return Process

1. Contact service@txedbikes.com to request a Return Merchandise Authorisation (RMA) number

2. Repack the bike securely in its original packaging

3. Write the RMA number on the outside of the box

4. Ship using the courier label provided

Do not return items without an RMA number.

Return Shipping Costs

 

Return shipping for change-of-mind returns typically costs GBP 80-120.

Refunds

Once we receive and inspect your return (3-5 business days), refunds are processed to your original payment method within 5-10 business days. The refund includes the purchase price plus any standard delivery charges paid. Express delivery charges are non-refundable.

If returned goods show use beyond what is necessary to inspect them, we may deduct up to 20 percent of the purchase price.

Faulty Goods

Under the Consumer Rights Act 2015, you have the right to a full refund within 30 days if your bike is faulty. Between 30 days and 6 months, you are entitled to one free repair or replacement. These statutory rights apply in addition to your warranty.

Exchanges

We do not offer direct exchanges. To swap models, return your original bike and place a new order.

Cancellation Before Dispatch

Orders that have not yet shipped can be cancelled for a full refund. Email service@txedbikes.com with Order Cancellation in the subject line.

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Last updated: July 2026.