Buying an electric bike online: delivery and setup

Before ordering an electric bike online, plan both the purchase and the arrival. The useful preparation is knowing exactly what you are buying, where the package can be received and how the bicycle will move from its box to a ready-to-ride setup.

Confirm the order you intend to place

Read the exact model, size or option and included equipment on the selected product page. Distinguish a single bike from a package of two complete bikes and an accessory sold on its own. Check the current total for your postcode and any product-specific dispatch notice.

Save the order confirmation and keep the seller's contact details handy. If fitting or an accessory is still undecided, resolve that before paying for a combination you cannot use.

Plan receiving and unpacking

Choose a place where you can inspect and unpack the delivery without blocking an exit. Plan how to move the bicycle to its parking area, including doors and steps. Arrange appropriate help if you cannot safely handle the package or complete bike yourself.

Follow the seller's instructions for any delivery problem, keeping clear records of the package and the issue. Keep packaging and paperwork while you check the contents and read the applicable returns procedure. The TXED shipping page and returns policy set out the current arrangements.

Understand what final assembly involves

TXED UK bikes arrive approximately 85% assembled with the standard tools and instructions. The handlebars are pre-fitted and need final positioning and securing according to those instructions. Complete all remaining assembly and the specified pre-ride checks before riding.

A percentage does not replace the supplied model instructions. Read them before starting, identify the tools and parts and follow the correct sequence and tightening requirements. If something is unclear, ask for the exact instruction for your bike; do not infer a torque value or part position from another model's video.

Give support enough information to help

• Your exact model and the part or assembly step involved.
• The order number for an existing purchase.
• A clear description of what you expected and what happened.
• Relevant photographs when requested or useful, without opening electrical components.

If you prefer professional assembly, confirm availability and cost with a suitable local workshop before ordering. This guide does not promise a TXED mobile assembly service or a local showroom.

Prepare the first ride and the daily routine

Set up charging with the supplied original charger, following the battery instructions. Familiarise yourself with the brakes, gears and assistance controls in a quiet permitted place once the bike is correctly assembled.

Use the first-ride guide for that next step. If you are still choosing, compare the Trail and Maverick; for an order or setup question, start with TXED Support.